Disconnect BSNL Landline
Submit a BSNL landline disconnection request online through the BSNL self-care portal, via the customer care helpline (1500/198), or in person at your local BSNL telephone exchange/Customer Service Centre.
Required Documents
Step-by-Step Process
Clear All Outstanding Dues
Check your latest bill and pay any pending amount, since a disconnection request is processed only after dues are cleared.
Raise the Request
Log in to the BSNL self-care portal and submit a 'Disconnection Request' under your account, or call 1500/198, or visit the nearest exchange with a written application.
Note the Complaint/Request Number
Save the docket/request number given after submission - it's needed to track progress or follow up if disconnection isn't processed in time.
Return Equipment (If Rented)
If you have a BSNL-provided modem/instrument on rent, return it to the exchange to avoid continued rental charges after disconnection.
Confirm Disconnection and Final Bill
BSNL typically processes disconnection within a few working days; check for a final settlement bill or refund of any security deposit.
Pro Tips & Warnings
- Request disconnection well before your next billing cycle starts, since dues accrue until the request is actually processed, not just submitted.
- Always note down the request/docket number and the executive's name if raised via phone - it helps in escalation if the line isn't disconnected on time.
- If moving your BSNL landline to a new address instead of disconnecting permanently, ask about a 'shifting' request instead, which is often faster and avoids a fresh security deposit.